Manager, Coaching - Internal

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 606

Pay Range: $87,600.00 - $144,700.00

Job Description

The Manager of Coaching - Internal is a highly professional, effective, and motivated individual who will be primarily responsible for the end-to-end execution of the coaching program. The Manager, Coaching- Internal will influence a university wide strategy for coaching employees and help to foster a coaching culture while driving continuous improvements, leading programs/initiative deliverables, and delivering value to the employee experience. This role is a strategic, visionary leader with a passion for empowering others to reach their full potential; this role helps shape the future of our organization and makes a meaningful impact in the lives of university leaders and employees.

Overseeing day-to-day operations for the team, the Manager of Coaching - Internal works side-by-side with the Faculty & Staff Development, Leadership/Organizational Development, People Development Operations, and Learning Experience Design teams within People Development. They will also partner with other People & Talent (P&T) service functions to promote effective end-to-end services delivery, ensuring standards for formal coaching and mentoring are achieved across WGU.

 

Responsibilities:

• Leads, coaches, develops, and inspires team members to plan, prioritize and execute initiatives and exceptional learning experience delivery to enhance the university employee experience.
• Supports, develops, and trains the coaching team on systems and processes.
• Serves as an escalation point to resolve complex issues for team members.
• Liaison across People & Talent developing strong collaborative partnerships with an eye towards coaching standardization.
• Responsible for delivering scalable and effective coach training – an ICF-certified curriculum to prepare employees for ICF accreditation.
• Maximizes team performance through effective selection, training, coaching, appraising, and development of team members.
• Builds, leads, and defines success metrics for coach facilitators.
• Accountable for the day-to-day performance metrics, ensuring clear expectations align to effective and positive employee experience.
• Recommend and implement continuous process improvements.
• Ensures that the coaching team meets or exceeds expected performance levels.
• Owns the relationship between the university and the International Coaching Federation (ICF) to ensure that ICF industry standards are met.
• Works directly with Learning Experience Design to update coach curriculum when the ICF updates their competencies, or when coach assessment data proves that changes are needed.
• Manages the ICF credential approval process when needed, to ensure that the university can continue to issue ICF credentials in coaching excellence.
• Manages the relationship between the coach program and senior leaders in all schools/colleges, to identify coach program candidates and manage customer expectations of the program.
• Assesses current coach processes through quantitative and qualitative data. to seek opportunities for process redesign to create efficiency and elevate employee experience.
• Performs other related duties as assigned.

Qualifications:
Knowledge, Skills, and Abilities

• People and resource management, including virtual teams.
• Works effectively within a collaborativ