Director of Front Office Operations, Pediatrics

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Director of Front Office Operations, you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

The Director of Front Office Operations will report to the Senior Director of Front Office Operations.  In this role, you will manage, guide, and develop a team of Front Office Business Partners and work with key operational stakeholders to develop and executive front office operational strategy to optimize processes and workflows. 

Your responsibilities will include:  

• Lead and participate in strategic planning activities related to the optimization and success of front end of the revenue cycle 

• Facilitate and support the implementation of key initiatives to improve operational front office effectiveness 

• Effectively manage multiple projects and drive alignment and collaboration across cross-functional departments 

• Manage, coach, and develop Front Office Business Partners for an assigned territory to execute front office operational plans 

• Work closely with Front Office Business Partners to achieve best practice KPIs 

• Distribute front office metrics for the organization to operational leaders with recommendations for improvement as necessary 

• Monitor territory’s performance metrics and collaborate with key stakeholders to help formulate a plan of action for improvement as necessary to achieve industry best practice 

• Work with RCM and Operations to manage each clinic’s financial metrics including upfront collections collection, authorizations, registration errors, denials, etc. 

• Create strategic operational workflows to improve efficiency for front office processes through people, process, and technology optimization 

• Utilize reporting, dashboards, and analytical tools to provide data-driven measures for progress 

• Hire, train, and onboard new Front Office Business Partners and provide additional education and training as needed 

• Work closely with RCM, Operations and front office staff to implement protocols and policy/procedures to increase the performance of the front desk 

• Work with integrations team as new partners are onboarded to ensure front office workflows are set up appropriately 

• Ensure compliance with all front office operational procedures 

• Monitor front office IT issues and interface with Synergy as necessary 

To excel in this role, you should possess: 

• 3-4 years of strategy or project management experience 

• Experience in healthcare, therapy, or outpatient clinic settings is preferred 

• Strong leadership and development skills 

• Organizational and planning skills 

• Critical thinking, analytic, and strategic mentality 

• Ability to travel often 

• Independent and driven self-starter 

• Proven t