Team Leader Field Service Planning

Team Leader Field Service Planning

 

Wärtsilä Parts and Field Service is now looking for an enthusiastic Team Leader Field Service Planner, under the Marine Agreements team in Marine Field Services Region Americas.  

 

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

 

<span 72="">What will you be doing?

 

<span 72="">As a Team Leader Field Service Planning, you will be responsible for leading other Planners, in addition to developing the Field Service Planning Team in the AMER Region, under the Marine Agreements team in Marine Field Services Region Americas team in accordance with the strategy, action plan and business needs.

 

<span 72="">This position reports to the General Manager of Field Service Resources for Marine Agreements team in Marine Field Services Region Americas.

<span 72="">Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

 

<span 72="">Duties and Responsibilities:

 

• <span 72="">Lead and develop the team of Field Service Planners in the team.
• <span 72="">Ensure that all resource requests are correctly prioritized.
• <span 72="">Receive requests via the joint resource area e-mail group and allocate resources as per the profile analysis required in Fieldwork orders through the Planning Board to ensure the availability of field staff.
• <span 72="">Support Resource Coordinators in managing field staff's training, vacation, time off, and leave requirements through the planning framework to maintain uniform use of field staff, ensuring the best use and availability of the Field Service personnel encompassing coordination of visas, medicals, travel, etc.
• <span 72="">Maintain confidentiality of personal details as appropriate
• <span 72="">Promote effective communication with other departments (CAC, CM, Sales, etc.) to, according to needs and requirements, ensure the satisfaction of internal and external customers.
• <span 72="">Assist the Operations Coordinator with regular feedback from executed jobs.
• <span 72="">Monitor and control the monthly process KPIs in Resources, seeking to provide information to those responsible for identifying potential failures and improvements through action plans.
• <span 72="">Support Resource Coordinators in updating resource area documentation in the local digital archive to ensure document quality and standardization.
• <span 72="">Prepare and send reports to Area Managers with monthly results obtained by anal