Senior IT Automation Engineer (Eastern Time Zone)

About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Learn more at www.ujet.cx.

About the Role

We’re seeking a Senior IT Automation Engineer to own and scale automation across our IT ecosystem, with deep expertise in Okta, GCP, and identity lifecycle management, while also providing hands-on IT support to a globally distributed team. Remote role, however, must be Eastern Time Zone based. 

This role blends strategic automation, cloud and identity engineering, and direct technical support. You’ll design systems that reduce manual work, improve security, and enable a seamless employee experience worldwide while also jumping in to resolve issues directly where needed.

What You’ll Do

Automation, Identity & Modern Tooling

• Lead IT automation initiatives across identity, cloud access, endpoint management, and SaaS tooling
• Design, implement, and maintain Okta configurations and integrations, including SSO, MFA, lifecycle management, and app provisioning
• Build and maintain automated joiner/mover/leaver workflows integrating Okta, HRIS, GCP, ticketing systems, and downstream applications
• Develop automation using APIs, scripts, infrastructure-as-code, workflow platforms, and emerging AI-enabled tools
• Evaluate, test, and deploy new automation approaches, including AI-assisted workflows, using a thoughtful, secure, and iterative approach
• Partner with Security, HR, Engineering, and Business Systems teams globally to ensure scalable, compliant solutions
  
  

Cloud, IT Operations & Support

• Support and troubleshoot GCP-based environments, services, and identity integrations
• Manage access controls, service accounts, and permissions within GCP following least-privilege principles
• Provide hands-on support for identity, access, endpoint, and SaaS-related issues, from initial diagnosis through resolution
• Support global onboarding, role changes, and offboarding with fast, accurate, and automated access provisioning
• Identify recurring issues and proactively translate learnings into automation or system improvements
  
  

Reliability, Documentation & Continuous Improvement

• Monitor automation workflows, identity systems, and cloud access processes for reliability, performance, and security
• Maintain clear, globally accessible documentation for systems, workflows, and troubleshooting
• Continuously improve IT processes by testing assumptions, validating outcomes, and refining solutions over time
• Act as a technical advisor on identity, automation, cloud access, and modern IT practices
• Share knowledge and best practices to strengthen IT capability across the organization
  
  

Required Qualifications

• 5+ years of experience in IT Engineering, IT Automation, Identity & Access Management, or Systems Engineering
• Hands-on, production-level experience administering and supporting both Okta and  and Google Cloud Platform (GCP)
• Strong experience with:
• Okta Workforce Identity Cloud
• SSO, MFA, SCIM provisioning
• Okta Workflows and/or API-driven automation
• GCP IAM, service accounts, and access controls
• Demonstrated experience providing hands-on IT support in a globally distributed, remote environment
• Technical depth in configuration and support of MacBooks and other Apple OS devices
• Slack & Google Workspace administration and optimization of configuration and usage
• Demonstrated ability to evaluate, test, and implement new tools or technologies, including automation and AI-assisted solutions
• Strong understanding of identity, authentication, authorization, and security fundamentals
• Ability to operate independently, manage priorities across time zones, and drive improvements from concept to deployment
• Experience incorporating AI-assisted tooli