Business Operations Analyst I (Business Lending Operations)

At Navy Federal Credit Union, the Commercial Credit Administration group comprises Business Lending Operations, Underwriting, Loan Participation, and Portfolio Management. These teams provide operational and risk management support for the $1B commercial loan portfolio. The Business Operations Analyst will work daily with the operations staff under general supervision and perform a variety of support functions related to loan operations.

• Assists with closing and loan servicing support for the institution’s participation loan facilities
• Process investor remittances, advances, renewals, and book new loans on the core system
• Interacts daily with internal systems to initiate and receive wires
• Manages the ongoing balances between loan system and agent bank 
• Research and resolves loan related issues which may include missing payments, interest rate changes and/or unprocessed draw requests or conversions
• Ensures all lending transactions are booked and managed correctly ensuring compliance with all policies and procedures
• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Participate in complex interdepartmental initiatives of significant business risk & impact
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc.
• Interpret results of analysis; present recommendations, alternatives and implications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Perform other related duties as assigned

• Exposure in banking or financial institutions
• Exposure to problem resolution including determining root cause, scope and scale of issues
• Experience in solving routine or standard administrative, operational and/or system problems and issues
• Exposure to the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
• Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Basic analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Basic research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Basic skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals wit