Shift Supervisor

 

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! 

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

To learn more about our company, please visit our website; 

https://www.trulieve.com

 

 

Requisition ID:  16792 

 

Remote Work Available: No 

 

Job Title: Shift Supervisor 

Department: Retail 

Reports To: General Manager  

FLSA Status: Regular Non-Exempt Salary: TBD 

 

ROLE SUMMARY 

      The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.  

KEY DUTIES AND RESPONSIBILITIES 

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff 

and retail processes 

• Maintain brand standards in visual merchandising  

• Ensure consistent regulatory compliance with all state specific regulations 

• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees 

• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives 

• Monitor and maintain store inventory 

• Responsible for handling and resolving patient issues and escalations 

• Maintain professional working relationships with business partners 

• Maintain strict confidentiality and compliance 

• Perform other tasks that have been assigned by management  

 

SKILLS AND QUALIFICATIONS 

•  High School Diploma required 

• Prior management experience, preferably in retail and/or customer service area is a plus 

• Must have prior cash handling experience 

• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to  uphold a strict level of confidentiality and discretion 

• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices