Social & Texting Team Lead

The successful applicant will lead our social media & texting teams, managing digital strategists to the highest of standards of quality and efficiency. This person must have prior management experience, a background in social media management, a background in peer-to-peer and broadcast text messaging, excellent communication skills, strong accountability for team success, and a proven track record in client management. 

This role is not a part of the union bargaining unit.

Why Middle Seat

• Competitive salaries and great benefits
• We only work for progressive organizations, candidates, and causes
• Get in on the ground floor of a growing operation

Job Responsibilities

Team Management

• Accountable for a team of social media & texting strategists
• Delegate, train, and provide feedback for your team members toward 
• Managing, maintaining, improving, and optimizing client social media accounts and text messaging programs
• Crafting and implementing social media and texting strategies
• Developing timely, accurate, and tailored systems of reporting to convey performance to clients
• Maintaining a responsive posting schedule attuned to breaking news and significant events
• Researching issues relevant to our clients in order to identify salient topics and content 
• Producing compelling, on-brand graphics to accompany social media content
• Engaging in rigorous and regular testing across types of message, media on messages, landing pages, and creative
• Manage a team budget for overhead and staffing, with guidance and oversight of the controller
• Guide team members to identify and work toward professional development goals, including:
• Providing periodic performance reviews for all staff
• Providing ongoing feedback and performance management

• Implementing comprehensive onboarding and owning training process
• Engaging in continuous training for team members with the latest industry knowledge and best practices

• Train new managers within the department
• Manage department meetings, define and communicate team goals, and keep team informed about company-wide processes, policies, and priorities
• Act as ambassador for the department to other teams
• Other responsibilities as requested

Client Work

• Establish and oversee best practices, systems, and processes for the social media and texting team team that:
• Meets high standards for innovation, accessibility, communication, collaboration, and efficiency
• Delivers work to clients on time and of an exceptional quality
• And incorporates feedback from and delegates to managers on the team
• Step in to provide strategic support for staff and solutions to clients as needed
• Serve as first touch point for new Social Media or Texting clients, ensuring their onboarding is set up for success
• Serve as a backup for direct reports and provide client coverage as needed
• Remain plugged in to political news, overall trends in progressive politics, and social media & fundraising trends
• Managing and interfacing with clients directly (potentially including Members of Congress, Senators, and other major figures)
• Develop systems of reporting to convey social media and texting performance to clients
• Work with comptroller and staff to oversee texting budgeting, including providing checks on invoices for P2P per text, maintaining a flawless texting escrow, and ensuring product lines are paid correctly
• Provide constructive feedback and creative direction to social media team members to ensure that best practices are maintained
• Oversee the firm’s social media accounts and delegates to ensure content is generated for those accounts
• Manage vendor relationships for social platforms, broadcast platforms, and mobile number brokers and manage documentation on vendor offerings
• Other responsibilities as requested

Business Development

• Pitch prospective clients (and upsell existing clients) on social media and texting work
• Attend new business meetings to assess needs, budget, and fit for potential social media retainers, texting products, and projects
• Oversee P2P list rental programs through internal Middle Seat products
• Develop strategies for packaging social media and texting services to clients, expanding to new services (i.e. influencers, P2P list rentals, etc.) with the help of management when appropriate
• Onboard new clients and provide team members with relevant information and guidance to execute new work
• Work collaboratively with leaders