Senior Manager - vPayment Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.

As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. Managed within the Corporate & B2B Product Management (CBPM) organization, central billing products (BTA, vPayment, Virtual Cards) are critical payment solutions for our most valuable corporate customers. The CBPM team spearheads the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US MM customers.

The Sr. Manager, vPayment Product Management will support the global vPayment product and evolution of our virtual payment strategy in response to a rapidly evolving virtual payments market. 

How will you make an impact in this role?

Responsibilities Include:

• Own end-to-end product management for vPayment, a proprietary Virtual Card solution, including overall value prop and growth strategy, client pipeline management, roadmap development, complaints monitoring, and P&L management
• Support GCS field to drive product growth, including maintain and uplift collateral, lead field trainings, and collect voice of customer feedback to build a business case for future product enhancements
• Working closely with product and field teams in proprietary vPayment markets to support growth for GCS clients, globally
• Own product PRSA and ensure product compliance, proactively identify risks, and enhance product controls
• Partner cross-functionally with various teams including: ICS, GCO, Compliance, Servicing, Implementations, Field, Product Development, and Marketing

Minimum Qualifications:

• 5 years+ relevant experience in Product Management, Product Development, or Strategy
• Proven ability to define and execute solutions to address complex problems
• Strategic and commercially minded thinker who can lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment
• Strong customer focus and a passion for the customer experience
• Strong relationship building skills with proven ability to influence stakeholders and deliver agendas through partner engagement
• Excellent verbal and written communication skills

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