Program Manager, SIS Undergraduate Education

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Department:

School of International Service

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Program Manager, SIS Undergraduate Education manages and executes program operations for the SIS Undergraduate Program. Under the supervision of the Associate Dean for Undergraduate Education, the Program Manager designs and implements administrative procedures related to program operations and events, the SIS Student Emergency Fund, student organization support, student recruitment and retention, scholarships and awards. This position liaises with other offices both within SIS and campus-wide, particularly, the SIS Office of Financial Operations (OFO), SIS Undergraduate Advising, SIS Departments, SIS Events, and AU’s Offices of Enrollment and Financial Aid. This position will require a strong grasp of the school’s and AU University’s procedures and IT systems.

Essential Functions:

1.) Undergraduate Program Management

• This position works with the Associate Dean of Undergraduate Education to design, implement, and periodically review the program’s administrative and operational policies, procedures, and guidance, and designs and executes systems to make program decision making more data-driven.

• Working with the Associate Dean of Undergraduate Education to establish annual budget needs and oversee and track the spending of the Undergraduate office and other budgets under its oversight, to ensure it is in line with strategic goals.  

• The program manager is responsible for managing the logistics of program-related activities and events.

• This position also works with programs overseen by the undergraduate office (e.g. Undergraduate Research, Global Scholars, and SIS Honors Program) to provide guidance on financial, operational, logistical and personnel activities.

• In collaboration with the Office of Financial Operations, they provide guidance to faculty program directors and staff on applicable financial policies and procedures, and perform select human resources functions, budget review and forecasting, reimbursement processing, credit card expenditure reconciliation, and vendor maintenance, including contract coordination.

• They also generate Professional Services Agreements and process program payments, honoraria and all other payment requests.

• The Program Manager hires, onboards/trains, and supervises student workers.

• Responsible for orienting and training students to maintain the office’s operational needs and coverage.

• They are responsible for creating training documents and materials to ensure operational efficiency and continuity.

• The program manager ensures there is sufficient office and event coverage by managing student schedules and ensuring they are equipped with the information they need to provide accurate information.

• This position has oversight of the undergraduate program email and other communication mechanisms.

• The program manager maintains and updates the under