Direct-to-Consumer Sales Team Supervisor - Hybrid in Tucson, AZ

Hybrid in Tucson, AZ

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Direct-to-Consumer Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospects into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This position reports to the Inside Sales Manager for the site.

Work Schedule: 

• Full time position
• Operating hours: Monday - Friday 9:00am - 8:00pm PST time with rotational weekend shifts (Sundays/Saturdays) & overtime based on business needs

Work Location:

• Main office is Tucson, AZ
• You will be required to work 2 days per week in office and 3 days per week at home

If you reside near Tucson, AZ, you will enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges. 

Primary Responsibilities:

• Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
• Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
• Develop staff by providing one-on-one coaching, conducting role plays and team meetings.  Partner to deliver training and other opportunities of professional development for agents
• Partner with peer leaders to build and maintain a positive culture within the organization.  Provide and receive constructive feedback from/to peer leadership team
• Coordinate department activities to ensure agents can sell with accuracy and efficiency
• Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team
• Responsible for the daily operation of your team
• Identify compliance and quality improvements and initiate corrective actions
• Partner on projects related to systems, processes or inter-department initiatives
• Participate in staff recruiting, selection, orientation and training
• Identify issues, training needs and develop and maintain processes within the department
• Perform other related duties as required to achieve the goals and objectives of the company and department

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.