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Operations Analyst II
Comerica IncorporatedFarmington Hills, United Statesfull_timeVerifiedPosted 5 May 2025
About the role
Real Time Payments Operations Analyst II
The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed). Position Competencies:
Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills. Position Responsibilities:
The Real Time Payments (RTP) Operations Analyst II is responsible for daily balancing and exception handling of RTP/Zelle/ACH activity, training, and shift oversight (as needed). Position Competencies:
Successful incumbents possess strong verbal and written communication skills, time management, problem-solving and multi-tasking skills. Position Responsibilities:
- Responsible for timely balancing of RTP/ZELLE/ACH activity.
- Responsible for processing and/or research of RTP/Zelle/ACH exception entries.
- Responsible for identifying, escalating, and supporting troubleshooting efforts on production issues.
- Responsible for oversight of front-line analyst.
- Responsible for establishing/updating procedural documentation as needed.
- Responsible for training RTP colleagues across all functions as needed.
- Responsible for maintaining applicable production logs and reporting month-end metric/performance results.
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