Manager of Accounts Receivable

 

Manager of Accounts Receivable

Wilmington, DE 

Monday to Friday 8:00 am to 5:00 pm

Hybrid

We are seeking an experienced and results‑driven Collections Manager to optimize the collection of outstanding receivables. This role oversees a team of collection specialists, partners closely with internal departments to drive continuous improvement in cash flow and customer experience.

 

Some of the things you will be doing:

Team Leadership & Management

• Lead, mentor, and develop a high‑performing collections team.
• Set individual and team goals, conduct performance reviews, and manage training programs.
• Oversee daily workflows to ensure productivity and adherence to established processes.

 

Collections Strategy & Execution

• Manage all collection activities including customer outreach, dispute resolution, and payment negotiations.
• Monitor A/R aging and implement strategies to reduce delinquency and improve other key performance indicators.
• Review complex, at‑risk, or escalated accounts and approve recommended collection actions.

 

Cross‑Functional Collaboration

• Serve as the primary escalation point for customer account issues.
• Work closely with Billing, Cash Application, Sales, and other partner teams to resolve disputes and improve end‑to‑end processes.
• Maintain strong customer relationships while upholding company policies.

 

 

What technical skills, experience, and qualifications do you need? 

Required

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of collections or accounts receivable experience, including 2+ years in a leadership role.
• Strong knowledge of collections and dispute management processes.
• Strong communication, negotiation, and conflict‑resolution skills.
• Proficiency with ERP and A/R systems. 

 

Preferred

• Experience in a high‑volume and customer centric environment.
• Experience with SAP or Oracle

 

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CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.