Consumer Compliance Examiner III (Credit Cards)

Work Location:

Colorado Springs, Colorado, United States of America

Hours:

40

Pay Details:

$33.00 - $54.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

The Consumer Compliance Examiner III (Credit Cards) is responsible for ensuring overall service and/or department quality standards are met.

This is a Remote position, however, there are mandatory moments that matter in person meetings once a quarter at the following location:

3531 E Caley Avenue, Centennial Colorado 80111

Schedule:

Monday-Friday 8:00am to 5:00pm Eastern Standard Time

Depth & Scope:

• Ensures adherence to set quality standards

• Provides leadership and direction to less experienced staff

• Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others

• Identifies opportunities for process improvements to advance service quality and/or streamline functions

• Recommends and implements department training needs

• Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed

• Coordinates quality control and/or compliance activities

• Creates manuals, reports and documents and make updates as needed

• Participates in special projects and performs additional duties as assigned

• Develops, recommends, facilitates and/or coordinates Employee training

• Monitors Employee and/or division performance to ensure compliance with department and/or company standards

• Contributes to a positive, ethical and respectful working environment and communicates openly with others

• Models company culture internally and externally

• Participates in meetings and coaching sessions

• Keeps staff informed of any procedural changes or enhancements

• Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below

• 5+ years related experience required

• Excellent written and verbal communication skills

• Proven time management and organizational skills

• Strong computer skills

• Must be able to work flexible hours, including possible evenings and weekends

• Proven problem solving skills

• Excellent interpersonal skills

• Proven ability to work as an active participant in a team as well as independently

• Experience in a unpredictable and fast pace environment

• Proven ability to be detail oriented

• Strong leadership skills

 

Customer Accountabilities:

• Understands and supports the Bank's Customer Service Strategy

• Considers the impact of decisions on the well-being of TD, its Customers and stakeholders

• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

• Models quality service delivery at every interaction

• Leads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

• Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience

• Participates fully as a member of the team and contribute to a positive work environment

• May provide leadership, training, and guidance to other team members

• Ensures ongoing communication with the team on the status / progress of projects and issues / po