Health Unit Coordinator – Neonatal ICU - HUC

Location: Eisenberg 35 - Neonatal Intensive Care Unit/Neonatal High Risk Delivery RN Team (Intensive Care)

Patient Care Type: Level III NICU

Bed #: 24

Nursing Team Roles: 

The 24-bed family centered care NICU, located on EI35, is comprised of 21 private patient rooms. In this exciting and rewarding position, you will provide exceptional nursing care for NICU patients. You will offer guidance to team members by supervising nursing interventions and assigning related tasks. You will also assess patient, family and staff learning needs, deliver appropriate clinical education and promote effective working relationships. This involves collaborating with an interdisciplinary team of dedicated professionals to develop and implement a care plan, including providing detailed care instructions. Our unit serves a diverse patient population, ranging from premature infants to full-term babies. Our dedicated RNs provide specialized care for infants who:

• Born premature greater than 30 weeks gestation or weighing greater than 1250 grams
• Preterm and late preterm infants requiring specialized ICU care
• Need respiratory support: Infants needing INSURE, nasal CPAP, or high/low flow nasal cannula oxygen
• Need nutritional support: Emphasis on infant-driven practices, including breastfeeding, bottle feeding, tube feeding, or total parental nutrition 
• Need observation or evaluation of a medical condition 
• May need antibiotic treatment or other short-term therapies

The Health Unit Coordinator (HUC) provides organizational, receptionist, and clerical support to patient care units and the health care team. These duties may include monitoring and ordering supplies, promptly answering patient call lights and elevating patient needs to nursing staff, and assisting the care team with managing orders in the electronic health record (EHR). Communicates effectively via a variety of modalities with patients, visitors, and facility staff and plays an integral role in communication across the continuum of care. Functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources. The HUC activities complement the patient care delivery model. Carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. Supports the healthcare team by anticipating and responding to team requests and patient needs.

High school diploma or equivalent required. Basic knowledge of computer systems and strong keyboarding skills (i.e., Windows-based applications, LAN use, and intranet/internet use) required. 
Successful completion of HUC post-secondary program, or HUC Certification preferred. Minimum of one year working experience in a medical environment preferred. Knowledge of basic medical terminology preferred. Preferred proficiency of computer skills. Working knowledge with EHR systems, EPIC preferred. Outstanding customer service, interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days, evenings, nights, weekends and holidays.
Maintains certifications/licensure per work unit requirements.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.