Senior Salesforce Business Systems Analyst

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

Job Description

The Senior Salesforce Business Systems Analyst focus specializes in the evaluation of business problems and potential for automated solutions. Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements. Executes unit, integration and acceptance testing for systems that meet business needs.

Organizational Relationship: 
Reports to: Sr. Business Operations Manager

Responsibilities: 

• Accountable for the effective and efficient flow of business through the CX architecture and productivity metrics of processes and capabilities
• Align with Experience Designers and SMEs on implementation of end-to-end integrated processes and standard work metrics
• Refine user stories to reflect detailed business requirements and develop mock-ups to validate needs
• Responsible for user story grooming and developing acceptance criteria
• Guide feature POD on definition of new development and successful hand off to AMS support POD for execution
• Conduct UAT for enhancements and clarify incidents as needed
• Lead discovery sessions to identify functional process improvement opportunities.
• Align with stakeholders on priority of enhancements and communicate estimated delivery.
• Collaborate with stakeholders on test scenario creation, testing, and change management.
• Document data flows and provide requirements to analytics team for reports and dashboards.
• Provide support to customers as issues arise. Conduct root cause analysis, track resolution, and communicate the solution.
• Meet with other project/business functional areas to coordinate interdependencies and resolve issues.
• Document existing and new processes.
• Effectively manage prioritizing multiple projects to ensure timely delivery.
• Ensures technology design aligns with Cyber Security requirements.
• Conducts training and support on Salesforce functionality when required
• Partners with leadership to recommend solutions to business needs based upon on-going research into new system features and functionality
• Partners with developers and stakeholders to ensure business requirements are fully implemented, thorough testing is complete, and system quality maintained
• Effectively manages projects including project timelines, resource allocation, communication, risk identification and management and other issues
• Maintains functionality and enhancements for integrated systems
• Provide business and IT change management
• Produce high quality documentation
• Innovative; view challenges from multiple angles and bring new ideas into the organization; challenge status quo
• Works off-hours on troubleshooting and system upgrades when required
• All other duties as assigned

Cultural Norms: 

• Ability to travel as business needs require. Estimated travel for this position will be up to 25%.
• Ability to work in Eastern Standard Time Zone (8am-5pm) and support initiatives in off-hours as needed to ensure timeline commitments are met
• Ability to work remote while enhancing relationships through team norms (IE: Video meetings)
• Champion Continuous Improvement (The Masterbrand Way)

Qualifications

Characteristics & Attributes: 

• Passion for delivering effective solutions for high visibility business challenges
• Clear and balanced communication to diverse audiences; stakeholders, customers, developers, and leaders
• Solid problem-solving skills; evidence based analysis and conclusions
• Positive attitude during rapid change or setbacks
• Team based professional engagement
• Ability to handle multiple projects/tasks in a fast-paced environment
• Ability to work with minimum supervision in carrying out job functions and meeting deadlines
• Effective written and interpersonal communication skills
• Attention to detail

Experience & Education: