Retail Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details and promoting upcoming in-center and retailer events.

Location: Brookfield Place

Hours per week: 40

Compensation: $21/hour

Schedule will fluctuate based on needs of the business. Candidates with flexible/open availability are preferred. Shifts are as follows:

• Opening Shift: 9:45AM- 6:15PM

• Closing Shift: 11:45AM- 8:15PM

• Work 1-2 Sundays/month required

WHAT YOU'LL DO

• Takes great pride in offering helpful, friendly service at all times
• Greets and assists all guests and property personnel in an efficient and courteous manner
• Defines, communicates, and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property.
• Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc.  This may require running errands away from the Concierge Desk at the Center or light event planning
• Supports and promotes all property programs and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
• Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
• Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
• Builds professional networks within the guest base and community to enhance knowledge and services currently being offered 
• Responds to guests via phone, email, and property website.
• Corresponds with guests who require follow up or solutions
• Participates in and successfully completes all training programs.
• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
• Acts as a property ambassador within the Center and local community to promote The property’s services, amenities and events
• Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests

Estimated total compensation for this position:

43,680.00 – 43,680.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays