About Smokeball

Join an award-winning legal tech company that’s transforming how law firms work by boosting their organization, productivity, and profitability with software they actually love. Smokeball is a global, community-driven company united by a love for the law and a mission to help small and midsize firms thrive. We’re passionate about what we do and our clients know it! If you’re looking for a company that truly cares about its clients and its people, you’re in the right place.

The Role

We are seeking a Director of Product Management to lead strategic product discovery, market insight, and go-to-market execution for the US legal market. This is a hands-on, customer-facing role focused on uncovering opportunities that unblock sales, reduce churn, address customer support and adoption challenges and drives strategic advantage in the US legal software market.

You will act as the voice of the US customer, deeply embedded with Sales, Customer Success, Support, and Marketing teams to identify friction points and translate them into clear, prioritized product initiatives that align with business goals and objectives. 

While software development is led by a global engineering team based in Australia, you will own what gets built for your market and why, shaping the roadmap in close partnership with global Product and Engineering leadership teams.

This role does not manage an engineering team. Instead, it is accountable for defining product direction, influencing priorities, and ensuring that product releases are clearly communicated, understood, and successfully adopted across the US market. 

Location: Chicago, IL - This is a hybrid role, 2 days per week in office

Key Responsibilities

Leadership & Team Management 

• Lead, coach, and develop a small team of Product Managers focused on the US legal market. 
• Set clear expectations, priorities, and standards for product discovery, roadmap definition, and cross-functional engagement. 
• Operate as player–coach: hands-on market research, customer insight, prioritization, and execution. 
• Foster a strong product culture grounded in customer empathy, commercial impact, and accountability.

Customer, Market, and Commercial Ownership 

• Serve as the primary voice of the customer for the US legal market, ensuring customer needs, workflows, and pain points are deeply understood and consistently represented. 

• Identify trends, competitive gaps, and emerging opportunities within the US legal technology landscape 

• Be commercially embedded with the business, including participation in sales, renewal, and client escalation calls to help win deals and retain customers. 

• Act as the first line of product leadership for US product escalations, working directly with Support and Client Success on customer-facing issues. 

Roadmap and Delivery 

• Own US product roadmap product roadmap in alignment with global strategy, with a clear focus on unblocking sales opportunities, addressing retention and churn risks, reducing support friction, and improving adoption and client value 
• Partner with Global Product and Engineering leadership to influence prioritization and sequencing
• Translate customer and market insights into clear problem statements and success metrics for the delivery teams. 
• Own product release communication internally and for the US client-base, ensuring launches are clear, compelling, and customer-focused. 
• Define and track success metrics for roadmap initiatives, including sales impact, retention, adoption, and support outcomes. Use data and feedback to continuously refine priorities and improve product-market fit in the US. 

Required Qualifications

• 8 years of product management experience, including 2+ years leadership experience in B2B SaaS. 
• Proficient with product tools and methodologies (e.g., Agile, Design Thinking) 
• Strong experience in legal technology or