Planning Team Lead (FMCG)

Company Description

It’s amazing what can happen over a cup of coffee". At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Senseo, L'OR, Douwe Egberts, Jacqmotte, Jacobs, Tassimo, Moccona, Super, Kenco, Pilao & Gevalia etc.

Job Description

You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or Senseo. Then this job is for you.

We are looking for a new, enthusiastic colleague to join our Away From Home business unit, a team that is passionate about our product, technology and ensuring an exceptional customer experience (installation, maintenance and de-installation of our state of the art coffee machines).

As a Planning Team Lead, you manage and coach your team to ensure correct planning of the delivery, installation and maintenance of coffee machines and related products. You are also responsible for the orders of spare parts according to the defined quantitative and qualitative targets, 3rd party management (contracting, pricing follow up of suppliers and finding new partners) and process improvement. This role reports to the Away From Home Manager and manages a team of 5 (BPO specialist, Capacity Planning Specialist, 2 Field Service Planning Specialists and a Service & Installation Planning Specialist).

A few of your key activities will be:

• You build a strong and engaged team that delivers. You have a strong focus on people development and consistently improves capabilities and engagement in the team.
• You strive for OTIF Response rate and 100% First time right on installations. You are involved in daily start ups and planning activities, OTI process and if needed you help out with hands on planning
• You strive for the best planning and 3rd party management and you guide and support planners on installations, project implementation and service
• You work closely with the Field Operations Team Lead and Sales department and you challenge on capacity to service customers, orders/improvements and events
• You monitor and implement improvement projects. You provide input to the Away From Home Manager and the Global teams to define, initiate and implement process improvement. You drive change management.
• Together with Field Operations Team Lead, who is in charge of our field technicians, you are in the lead to further implement Operations Excellence (in close contact with the global community)
• Hands on attitude required to reduce the complexity in a dynamic, customer driven environment with short response times and lot of stakeholders.

Qualifications

Working in the world’s largest pure-play coffee and tea company means big ambitions, and big ambition means big responsibility. Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark.

 We thrive in diverse teams and look for people that appreciate that as much as we do. We do, of course, take into consideration your planning/supply chain and people management experience. But we ultimately look at the bigger picture. To give you a bit of guidance as to what we feel is needed in this role, we’ll share our “nice to have” list with you:

• You hold a master's or bachelor's degree in Supply Chain, Business Administration, Management or similar field.
• 5+ years’ experience in Operations or Supply Chain environment (demand or supply planning), preferably in FMCG
• You have at least a first people management experience
• You have experience using applications like Salesforce or SAP
• You have a continuous improvement mindset and you are a strategic problem solver
• You have profound analytical skills
• You are strong in communication and stakeholder management (both locally and globally)
• You are fluent in Dutch, French and English

Additional Information

What’s it like to work at JDE Peet’s?
We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unl