Senior ServiceNow Engineer – CMDB & Service Data (Omaha, NE)
FNBOAbout the role
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Summary of the Job:
About This Role:
Key Responsibilities
Own and evolve the CMDB architecture, technical design, and roadmap, ensuring alignment with FNBO's ITSM strategy and the ServiceNow CSDM framework.
Design, implement, and govern integrations between the CMDB and external data sources (e.g., SCCM, SAMPro, ServiceNow Discovery, cloud platforms), ensuring data accuracy and reliability.
Establish and maintain enterprise-grade CI data governance frameworks, policies, and procedures, serving as the subject matter expert and escalation point for CMDB data integrity.
Develop and monitor CI data health reports and dashboards, proactively identifying and resolving data quality issues.
Partner with application owners, infrastructure teams, and business stakeholders to define and enforce CI data ownership, accountability, and lifecycle management.
Serve as the primary owner of the Bank's Services and Offerings data within ServiceNow, ensuring accurate representation of business and technical services in alignment with the CSDM.
Lead the design and maintenance of Service Mapping and Business Service models to support executive-level visibility into service health and dependencies.
Continuously evaluate and expand the CMDB data model, including CI classes, attributes, and relationship types, to meet evolving business and technology needs.
Define, enforce, and audit CI lifecycle processes, ensuring all creation, update, and retirement activities adhere to approved governance standards.
Lead the full lifecycle of CMDB platform enhancements, from requirements gathering and story creation through development, testing, and deployment.
Lead CMDB validation and regression testing activities during ServiceNow platform upgrades, patches, and new capability deployments.
Work closely with the IT Asset Management Team to maintain data relationships for IT assets across the ServiceNow platform.
Mentor junior team members and provide guidance, training, and documentation to support CMDB knowledge growth across the organization.
The Ideal Candidate for This Role:
Basic Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or seven years of equivalent experience.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s