AVP, Clinical Operations

ABOUT US

Royal Caribbean Group comprises five distinctive brands that share a vision anchored in excellence. We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do. The entire Royal Caribbean family is committed to the legacy of hospitality and culture of innovation that is at the core of our guest service, the protection of our natural environment and responsible citizenship in our global community.

 

POSITION OVERVIEW

The AVP for Clinical Operations is responsible for managing the company’s clinical operations and policy. He/she will serve as a strategic partner to the Chief Medical Officer (CMO) in overseeing the Medical Division of the RCG Health Department. This business-critical role supports the CMO in ensuring the health of our nearly 8 million annual travelers and our 100,000 crew, globally, across our fleet of ships. In addition, she/he will develop and manage the administration of our clinal practice and serve as the lead clinician for our shipboard medical teams, leading the development of clinical policy and assuring adherence to all regulatory requirements.   

 

Effective leadership and communication skills are essential for this role, as she/he will help guide an entire healthcare team and will support the development and implementation of innovative action plans and culture change. Having a strong business acumen to understand financial, human resources, legal, and political aspects of healthcare also is essential. The AVP for Clinical Operations must have good organizational skills to support the CMO in tracking goal achievement, managing a budget, and keeping records in compliance with appropriate regulatory agencies. Mastery of technical skills to review and assess electronic health systems and records is a key aspect of the role’s responsibilities and expectations. She/he will possess excellence in clinical judgment and be a goal-oriented strategist and advocate for ensuring quality in policies, processes, and patient care.  

 

 

 

RESPONSIBILITIES

• Partner with the CMO in developing, implementing and refining the long-term strategy, vision, goals, objectives, policies, and priorities for the Medical Operations Division of RCG Health. 
• Help guide technical and subject matter experts in the development of successful programs and practices to meet shipboard and corporate medical needs.
• Lead company-wide development of policy recommendations, plans, and objectives to improve medical services and care delivery. 
• Manage and oversee clinical policies and procedures consistent with best practices and standards of medical care. 
• Partner with the CMO in directing and coordinating company-wide strategic activities to protect and promote the health, well-being, safety, and resilience of guests, crew, and local communities with which RCG engages. 
• Lead the preparation for action in medical emergency or disaster situations impacting RCG. 
• Represent the CMO and RCG in public forums including but not limited to media events, government hearings, community engagement activities addressing medical matters, as needed. 
• Assist the CMO in ensuring the Medical Division’s initiatives are clinically sound and fiscally responsible. 
• Effectively communicate relevant information to peers, the CMO, other department executives, and, if needed, to the corporate executives.
• Key partner in the development of strategic internal and external partnerships that are vital to