Senior Fleet Operations Engineer (NY or MI)

The Senior Fleet Operations Engineer plays a crucial role in ensuring the optimal performance and reliability of robotic units deployed at customer locations. This role requires electromechanical troubleshooting, repair, maintenance and upgrades of robotic hardware both remotely and physically at customer sites.  It also requires software and communication skills to remotely monitor, troubleshoot, and validate changes to the systems.  The ideal candidate will have a strong technical background in electromechanical systems, software systems,  and experience working with robotics in various

Primary Responsibilities

• Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots
• Support via phone and remote login to robots of 3rd party technicians performing work on robots
• Alert escalation support of robot issues via remote login to robots
• Contact customer stores to request help addressing issues with robots
• Remote support on 50% of weekend days
• Local travel within a 90 minute drive, up to 50% of time
• Domestic travel up to 10% of time

Require Skills and Qualifications

• 5+ years assembly or repair of complex electromechanical systems
• Troubleshooting video, networking, and computer systems
• Power user of web based live control tools
• Linux OS command line interface and shell scripting
• Strong English oral and written communication tools
• Ability to communicate effectively using collaborative messaging tools

Additional Requirements

• Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues
• Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company's reputation for reliability
• Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments.
• Located in greater New York City area or Michigan

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.
Simbe Values: R. E. T. A. I. L.Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors. Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.Innovative - We are bold and innovative, with an intense focus on product design and user experience.Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.