C-Store Champs Attendant

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
• Operate point-of-sale equipment accurately and in a timely manner to leave a positive impression on the customer
• Operate cooking equipment and fryer and maintain cleanliness and care of all
• Monitor and update the pull/thaw system daily
• Understand and comply with time tags and food safety protocol
• Accept and stock inventory upon arrival
• Ensure shelves and coolers are amply stocked to provide optimal customer experience
• Meet established cleaning standards to provide a clean and comfortable facility to our customers

• Resolve customer complaints where applicable and escalate to appropriate level of management when needed
• Work effectively with peers, team members, and regulatory agency personnel
• Perform other related duties as may be assigned

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

Core Competencies

• Adhere to and act in accordance with all casino and c-store/Champs policies and procedures, and applicable federal, state and local regulations
• Understand and comply with the Eye Hi Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs 
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example, personal computers,

       printers, telephone, mobile apps, fryer, pizza oven, etc.

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that m