Sr. Manager, Product Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for managing the pricing, packaging and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

UCaas:

• Product Strategy Across UCaaS, CPaaS, Hosted, and Contact Center Solutions
  Define and execute product vision and roadmap for Unified Communications (UCaaS), Communications Platform as a Service (CPaaS), Hosted voice, IVR, Call Center, and Contact Center solutions. Incorporate AI-driven capabilities (e.g., intelligent routing, virtual assistants, analytics) to enhance customer experience and operational efficiency.
• Comprehensive Technology & Network Integration Working Knowledge
  Understand UCaaS, CPaaS, Hosted PBX, IVR, Call Center, Contact Center, and traditional telephony services (SIP, VoIP, PSTN), and how these solutions interact with customer LAN/WAN environments—addressing QoS, bandwidth, security, and interoperability requirements.
• Enterprise Customer Requirements
  Translate complex enterprise needs—security, compliance, scalability, multi-site deployments—into actionable product features.
• Customer Journey & Experience Ownership
  Define and optimize the end-to-end customer journey across all stages: Learn, Buy, Get, Use, Pay, and Support. Make strategic decisions to ensure services meet customer needs and deliver a seamless, intuitive experience.
• Cross-Functional Leadership
  Partner with engineering, operations, and sales teams to deliver robust, customer-centric solutions.
• Lifecycle Ownership
  Manage products from concept through launch and ongoing optimization, ensuring alignment with market trends and customer feedback.
• Vendor & Partner Collaboration
  Engage with technology partners to maintain competitive positioning and interoperability across platforms.
• Thought Leadership & Market Insight
  Stay ahead of emerging technologies in communications and AI; represent the organization in industry forums and customer engagements.

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consisten