Call Center - MSR/ CSR - Full time - Days shift Mon - Fri

Member Services Representative - Call Center - English or Bi-lingual
• To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
• Answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross sell opportunities and cross sells services to members.
• Assures that appropriate procedures are followed and that proper forms are prepared accurately.
• Assists other departments and branches, including performing paying and receiving duties as a teller when needed.
• Maintains member account information on computer system.
• Direct all phone calls to the appropriate person with minimum transfers.
• Performs other related duties as assigned.
• All employees are made aware of their responsibilities under the BSA/CIP/OFAC
regulations with continuing training, to ensure that they adhere to our internal policy and procedures.


Benefits for Full time employees includes:
• 401(k) w/ up to 5% matching
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurances
• FSA
• Paid Vacation, Sick & Holiday hours
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled