Strategic Alliance Executive

Make a difference. Be happy. Grow your career.

The Strategic Alliance Executive will own the development and ongoing management of our partner ecosystem. This role is responsible for identifying and recruiting partners that align with our strategic goals, managing the performance of those relationships through scorecards and quarterly business reviews, and working across Sales and Delivery to ensure that what we sell together gets delivered well. A key part of this role is helping to identify gaps in our service portfolio that could be addressed by a partner or built internally and participating in that decision-making process. Success will be measured by partner quality, revenue attribution, scorecard health, and client satisfaction on partner-supported engagements.

Key Responsibilities

Partner Recruitment and Ecosystem Development

• Research and target prospective partners (ISVs, Systems Integrators, Resellers) that align with strategic goals and addressable market gaps
• Lead initial discussions to validate fit, negotiate terms, and define mutual expectations before onboarding
• Guide new partners through a structured onboarding process with defined milestones
• Maintain a qualified pipeline of prospective partners, prioritizing quality of fit over volume

Governance and Performance Management

• Own and manage Partner Health Scorecards tracking quantitative metrics (revenue sourced, co-sold, and influenced; pipeline activity; certifications) and qualitative metrics (responsiveness, cultural alignment, delivery quality)
• Enforce mutual accountability — hold partners to their commitments on training, lead registration, and SLAs while holding internal teams accountable for support, collateral, and technical resources
• Drive Quarterly Business Reviews as strategic planning sessions, reviewing scorecard performance, analyzing wins and losses, and resetting goals
• Manage partner tiering and lifecycle decisions (invest, maintain, sunset) based on scorecard performance and strategic value

Internal Alignment and Cross-Functional Coordination

• Serve as the primary liaison between partners and internal teams, ensuring partners feed qualified leads to Sales and that Sales brings partners into relevant opportunities
• Collaborate with Delivery and Implementation leadership to ensure partner-led projects meet quality standards and client expectations
• Identify and resolve channel conflict or delivery escalations before they impact the client relationship
• Advocate for partner needs within internal roadmap and resource decisions

Portfolio Gap Identification

• Evaluate our current service portfolio against market needs, client feedback, and competitive positioning to identify gaps
• Participate in the decision-making process on whether gaps should be addressed through a partner relationship or built internally
• Collaborate with solution and strategy leaders to ensure partner capabilities complement and extend our offerings

Qualifications

• 12+ years’ relevant business experience
• 5+ years in Channel Sales, Partner Management, Alliance Management, or Business Development within a technology, services, or consulting environment
• Bachelor's degree, or equivalent experience, required. Master's degree preferred Experience building or managing partner scorecards, KPIs, and QBR cadences
• Track record of managing partner lifecycle decisions, including the discipline to sunset underperforming partnerships
• Experience in healthcare IT, EHR/ERP ecosystems, or managed services environments preferred
• Excellent verbal and written communication skills

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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.