AR Team Lead, RCM

The Revenue Cycle Management (RCM) Team Lead is responsible for overseeing the daily operations of a Durable Medical Equipment (DME) revenue cycle team. This role ensures all work is completed accurately, efficiently, and within established service level agreements (SLAs). The Team Lead supervises and develops staff, drives performance and productivity, and serves as a key liaison between frontline teams, partners and leadership. This position also plays a critical role in maintaining compliance with regulatory requirements and advancing process improvements across billing and collections workflows. 

Let's Talk about Responsibilities:

Team Leadership & Performance Management 

• Supervise, coach, and mentor team members across billing, collections, and/or various day-to-day functions  

• Monitor individual and team performance against KPIs and SLAs; oversee performance management and development of team members assuring output levels are achieved with minimal errors  

• Foster a high-performance, accountability-driven team culture  

• Conduct regular one-on-ones, performance reviews, and training sessions  

Operational Oversight 

• Ensure timely and accurate processing of claims, payments, denials, and follow-ups  

• Manage daily workflow distribution and workload balancing  

• Identify and resolve operational issues impacting productivity or accuracy  

• Communicate performance trends, risks, and updates to leadership/stakeholders 

Compliance & Policy Implementation 

• Ensure adherence to all applicable state and federal regulations, including HIPAA  

• Maintain strong knowledge of Medicare, Medicaid, and commercial payer requirements  

• Support the implementation and enforcement of company policies and procedures  

Process Improvement & Systems Optimization 

• Identify opportunities to improve workflows, reduce denials, and increase cash collections  

• Support system enhancements and optimization efforts  

• Collaborate cross-functionally to implement best practices and standardize processes participate in or lead process improvement initiatives  

Reporting & Stakeholder Communication 

• Prepare and deliver regular reports on team performance, KPIs, and revenue cycle metrics  

• Provide insights and recommendations to leadership/stakeholders based on data analysis  

• Support client/customer reporting requirements and performance reviews  

Project & Client Support 

• Serve as a project manager for statements of work (SOWs) and client implementations as needed 

• Participate in customer progress reviews and operational meetings  

• Ensure deliverables and timelines are met for assigned projects  

 Let's talk about Qualifications and Experience:

• 2+ years of experience in DME/HME revenue cycle management