Customer Account Manager

The Account Manager is responsible for developing and managing customer accounts, cultivating strong relationships, and driving revenue growth through effective sales strategies. The primary purpose of this role will be sales, prospecting clients and building relationships. The ideal candidate will have a proven track record in logistics account management, exceptional communication skills, and a passion for sales and exceeding customer expectations.

This position is a 7 on 7 off schedule. If you are someone who is hungry to learn a new industry that has a lot of growth potential - and only work half the year, this may be the right fit for you! This position has a rotating schedule of 7 days on, 7 days off, giving you the opportunity to work 26 out of 52 weeks in a year!

Essential Job Functions:

• Responsible for high customer interactions, including prospecting, cold calling, closing deals, and daily account management.
• Negotiate transactional rates with prospects and closed customers to win opportunities to grow our market share.
• Generate and qualify leads daily to determine compatibility with our services.
• Maintain accurate tracking and history of all shipments.
• Collaborate with internal teams to ensure seamless execution of logistics services and timely resolution of any issues.
• Analyze customer needs and develop customized solutions to optimize efficiency, reduce costs, and improve overall supply chain performance.
• Manage customer expectations by employing Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and other account metrics.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation.

Knowledge, Skills, and Abilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prudent yet assertive in risk-taking
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.
• Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
• Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
• Motivated by achieving bottom-line results.

Education and Experience:

• Bachelor’s degree or equivalent relevant experience.
• Sales, negotiation, or communication experience preferred.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan with a company match, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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