Field Operations, Director

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The primary responsibility of the Field Operations function is to operationalize field-based plan of action strategies, initiatives and plans to maximize field force effectiveness, business outcomes and patient care by working closely with Sales, Marketing, and Market Access teams.  This includes ensuring field forces are optimally deployed with the correct territory alignment, that they are targeting the right customers, with the right call plan. The person in this position will act as a change agent for field deployment and operations, to drive continuous improvement and establish best practices for the sales organization. This role will be responsible for the Field Operations team and will report to the Senior Director, Head of Field and Data Operations. 

This is a hybrid position in our Waltham, MA office.  Qualified candidates may be considered for a remote position. 

Key Responsibilities 

• Oversees field operations team that creates and maintain an effective field communication program with sales management 

• Responsible for Veeva CRM platform and capability roadmap 

• Ensure consistency with Commercial Strategies by monitoring changes to Field Sales Targeting, Alignment business rules and compliance requirements 

• Identify process dependencies, inform and coordinate within Customer Experience, Insights & Operations  (CxI&O) and cross-functional teams to ensure deployment is optimized and downstream processes are efficiently executed 

• Work closely with field sales to identify and replicate best practices, pilot new initiatives to accelerate performance, and remove barriers to the selling process. 

• Institute processes to streamline and support sales team with ad-hoc data and field inquiries, investigate, assess impact on IC and resolve in a timely manner 

• Field Effectiveness 

• Manage field deployment, size, structure, territory alignments, placement efforts across all franchises by partnering with key stakeholders and ensure field teams are optimally deployed to achieve commercial objectives 

• Provide strategic and tactical support of the entire field deployment process while ensuring strong understanding of stakeholder needs and enabling strategy 

• Identify, prioritize, and manage initiatives that improve sales force effectiveness, performance, and productivity. 

• Lead or co-lead special initiatives and projects to drive key business results (through strong project planning and management) 

• Maintenance of personnel information (Roster), field alignment files, including sales force structure, hierarchy and business rules. Develop and administer Targeting and Alignment training materials 

• Incentive Compensation 

• Manage key incentive compensation planning and administration activities, including plan design analytics, goal setting, reporting, payout administration, and awards/recognition 

• Ensure all IC programs are conducted in a compliant fashion and are aligned with the needs of the sales organization and overall corporate direction/strategy/goals 

• Lead IC Committee and associated plan documents, policies, and procedures 

• Vehicle Reimbursement/Fleet 

• Sets up and leads cross-functional vehicle reimbursement committee with HR, Legal and commercial 

• Annually reviews vehicle reimbursement policies/programs with HR, Legal and commercial leadership