Security Shift Lead - Office High Rise - Chicago

<div class="content-intro"><p>Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!</p></div><p>We are hiring union Security Shift Leads to work at several commercial office buildings in the Chicago Loop. We have all shifts available must have flexibility in scheduling and be able to hold over 4 hours.&nbsp;</p> <p>Responsibilities:</p> <ul> <li>Help supervise operations of an assigned Client site on assigned shift.</li> <li>Report directly to Site Supervisor/Director and/or Marksman / Titan Management.</li> <li>Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support.</li> <li>Ensure the Client Site is provided with high quality security services to protect people and property.</li> <li>Handle all escalated security issues or emergency situations appropriately.</li> <li>Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.).</li> <li>Provide the basis of a great work environment by treating staff with respect.</li> <li>Assist in the&nbsp; Coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards.</li> <li>Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations.</li> <li>Develop/maintain operational procedures and post orders that are always available for emergency reference by staff.</li> <li>Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client.</li> <li>Maintain access control procedures set by building management.</li> <li>Effectively utilize access control systems, visitor management systems and CCTV systems as needed.</li> <li>Identify all tenants and/or visitors upo