ASSISTANT GENERAL MANAGER

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Job Title: Assistant General Manager

FLSA Status: Exempt (Salaried)

Reports To: General Manager

Location: The Ozarker Lodge, Branson, Missouri

About The Ozarker Lodge: The Ozarker Lodge is Branson’s first design-forward boutique hotel, bringing a fresh outdoor-lodge experience to the Ozarks. Nestled in the heart of the mountains, The Ozarker combines stylish design with the warmth of campfires, creekside relaxation, live music, and authentic Ozarks hospitality. Our Assistant General Manager will play a key role in ensuring that every guest leaves with a memorable stay that reflects our brand values: welcoming, adventurous, and community-driven.  Learn more at www.theozarkerlodge.com.

Position Overview: The Assistant General Manager (AGM) supports the General Manager in overseeing day-to-day hotel operations, ensuring operational excellence, financial performance, and team leadership. The AGM acts as the General Manager in their absence, leading with a hands-on approach that emphasizes guest experience, staff development, and operational efficiency.

Scope of Work + Team and Primary Mission

• Reports to the General Manager
• Aids in establishing a positive relationship between Springboard and property ownership.
• Maintains open channels of communication for all levels (line employees through General Manager) and monitors employee relations.
• Ensures all required licenses, permits, contracts, insurance inspections, are in proper order, with the assistance of Controller.
• Establishes and maintains positive civic, community, governmental and local business contacts.
• Ensures the prompt and proper submission of all corporate, divisional and governmental reports required.
• Participates in Manager on Duty program requiring weekend stay over, continuous monitoring throughout the hotel, troubleshooting and offering assistance in solving any problems that may arise.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.

Key Responsibilities: