Asst. Outlet Manager (191792) - InterContinental Boston

HOTEL OVERVIEW

InterContinental® Boston is a landmark of luxury overlooking Boston's historic waterfront, named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine. Featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. All these features paired with our impeccable service has made InterContinental® Boston the city's most captivating hotel experience.

YOUR DAY TO DAY:

Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special

Assist in managing one or more full-service food and beverage outlet(s) on a daily basis.  Serve as Restaurant Manager in his/her absence.   Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

• Supervise day-to-day shift activities of one or more food and beverage outlet(s).  Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures. 
• Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival.  Respond appropriately to guest complaints.  Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction. 
• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results.  Make recommendations for corrective action as needed. 
• Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. 
• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.  Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.      Notify Engineering immediately of any maintenance and repair needs. 
• Promote teamwork and quality service through daily communication and coordination with other departments.      Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services. 
• Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media) 
• May serve as Manager on Duty 
• Perform other duties as assigned

Assists with the supervision of a number of service employees such as wait staff, buspersons, cashier/greeters, in one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel.

WHAT WE NEED FROM YOU:

High school diploma or equivalent and one year supervisory experience in a full-service restaurant or similar setting. Hospitality Management Degree or some college preferred.

This job requires ability to perform the foll