Customer Service Representative

Join a GREAT team of Customer Service Representatives at:

Pratt Industries

200 Goodman Drive, Carlisle, PA

Hours: Monday – Friday 7am to 4pm – not a remote position

($40,000 Annually)

Pratt is America’s 5th largest corrugated packaging company and the world’s largest, privately-held producer of 100% recycled containerboard, with more than 9000 highly-skilled, green-collar employees dedicated to the environment and sustainability.

 

So what are the Perks of working at Pratt?

• 401(k) & 401(k) matching
• Health insurance – 1st of the month after you started
• Dental insurance – 1st of the month after you started
• Vision insurance – 1st of the month after you started
• Paid Holidays – Eligiable day 1
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off after 6 months
• Parental leave

Our Customer Service Representatives are responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. Our representatives require strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Order Management: Receive and process customer orders, either directly from customers or through sales representatives.
• Material Purchasing: Ensure timely placement of orders for materials and supplies needed for production.
• Billing and Documentation: Process billing and maintain accurate customer records.
• Customer Support: Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions.
• Data Management: Maintain customer files and update records as required. Process new products and purchase orders, and ensure accurate record-keeping of customer order changes.
• Sales Support: Assist the sales team in managing customer relations and driving supplemental sales where applicable.
• Inventory Management: Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum/maximum stock levels, and analyze monthly usage and restocking needs.
• Communication: Send order confirmations and other relevant updates to customers via fax or email.
• Compliance: Adhere to company policies and procedures at all times.
• Other Duties: Complete additional tasks as assigned by management.

Qualifications:

• Education & Experience:
• High school diploma or GED required.
• Preferred candidates with experience in manufacturing or the corrugated box industry.
• Data entry experience and familiarity with production processes are highly desirable.
• Skills:
• Communication: Excellent verbal and written communication skills in the English language. Ability to interpret and generate reports and correspondence.
• Mathematical Proficiency: Ability to perform basic math functions (addition, subtraction, multiplication, division) and calculate rates, discounts, and other numerical data.
• Problem Solving: Strong reasoning skills with the ability to resolve problems and handle a variety of situations, often with limited information.
• Technical Skills: Competence in computer data entry and familiarity with product knowledge and production processes.
• Quality Standards: Understanding of ISO and QS standards is a plus.

Physical Demands:

• Regul