Food & Beverage Supervisor - Young's Beach Shack

DUTIES & RESPONSIBILITIES

• Attend daily line ups to ensure grooming guidelines and standards are set for the day. Communicate station allocation, side works, F&B specials and daily events.
• ​​​​​​Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. 
• Handle guest complaints in a friendly and professional manner. 
• Monitor and supervise set up and maintenance of service area to ensure that it is up to standard.
• Interact positively with customers promoting The Ranch facilities and services. 
• Resolve problems to the satisfaction of involved parties. 
• Answer telephones in a clear voice, coordinate, and document reservations. 
• Maintain communication with all departments to ensure customer service needs are met.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. 
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. 
• Give guidance toward improvement and make necessary adjustments for consistency.

Assist is the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies

NOTE: This description is not intended to be all-inclusive.  Other related duties may be assigned as required in addition to the principal duties outlined above. 

SUPPORTIVE FUNCTIONS 

In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch Laguna Beach:

•                     Provide direct service to guests as needed, including, but not limited to, order taking, serving tables, bussing tables, and cashier duties.

Education and Licensing:

• High school or equivalent education required; bachelor’s degree preferred.

Skills and Experience:

• Minimum of three years food and beverage service background and with at least one year restaurant supervisor or

          management required. The ideal candidate will have operated a high-level fine dining establishment for one to two     

          years. Experience in a full-service restaurant in a hotel/resort environment desired.

Grooming

• All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

Competencies:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

•               Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.   Requires good communication skills, both verbal and written.

•               Ability to supervise subordinate team members, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary. Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.

•               Knowledge of The Ranch operations, its services, and facilities and of The Ranch food and beverage operations. Overall knowledge of food and alcoholic beverages. Must possess basic computational ability.  M