New Store Opening (NSO) Lead

About Us 

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience. 

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home. 

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. 

About the Role 

As the New Store Opening (NSO) Lead at Wonder, you will be at the forefront of our expansion efforts, ensuring each new location launches seamlessly and successfully. In this dynamic and fast-paced role, you will oversee the entire NSO process, from strategic planning and cross-functional collaboration to execution and post-opening optimization. Your ability to lead teams, anticipate operational challenges, and uphold Wonder’s high standards will be essential in bringing our mission to life in new markets. If you thrive in a high-growth environment and have a passion for operational excellence, this is the opportunity for you! 

Key Responsibilities 

Strategic Planning & Execution 

• Develop and continuously refine Wonder’s NSO strategy to align with company growth objectives and customer experience standards. 

• Partner with cross-functional teams, including operations, training, supply chain, marketing, and development, to ensure flawless execution of new store openings. 

• Own and manage NSO timelines, budgets, and key milestones to guarantee on-time, on-budget openings. 

• Identify and proactively mitigate potential risks and operational challenges before and during openings. 

• Enhance NSO playbooks and best practices to drive operational efficiency, consistency, and scalability. 

Leadership & Team Development 

• Build, develop, and mentor a high-performing NSO team that embodies Wonder’s customer-first mindset. 

• Establish training programs for NSO managers and trainers to ensure operational excellence at every stage. 

• Partner with regional and site leadership to recruit and onboard top talent for new store openings. 

• Provide coaching and ongoing support to field operations teams to ensure long-term success post-launch. 

Operational Oversight & Process Optimization 

• Oversee supply chain and logistics planning to ensure timely delivery of equipment, ingredients, and uniforms. 

• Coordinate with site leadership to prepare for and execute seamless store set-up and launch activities. 

• Implement quality control measures to maintain consistency and adherence to Wonder’s high standards. 

• Analyze post-opening performance metrics and provide strategic recommendations for continuous improvement. 

Training & Post-Launch Support 

• Develop and execu