Director, Operations (Assistant General Manager)

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

The Director of Operations oversees the front of house operations relating to admissions, guest services, retail, F&B, and venue. The Director of Operations will work closely with the General Manager, Finance and HR in the development of budgets and resource plans and have responsibility for meeting those performance and operational targets. This position works with the General Manager and others in the development and implementation of standard operating procedures and delivering an excellent guest and employee experience.  

How you will do it…

• Partnering with the General Manager and the Central Operations team, develop and ensure the consistent application of SOPs’s for all areas of responsibility. Maintains and updates SOPs as appropriate. Partners will include the General Manager and Central Operations team

• Manage day-to-day operations for all areas of responsibility. This includes required critical guest services, financial performance (per capita spending), ensuring staffing levels are maintained with the appropriate mix of full-time, part-time, and temporary employees. 

• Develop strategies and implementation plans to improve and standardize all aspects of the guest experience while partnering with other Meow Wolf teams on best practices across all sites.

• Develop and implements strategies for seasonal and local market overlays that drive repeat visitation and attendance growth

• Coaches, mentors, and develops all operations department managers to ensure proper training, consistency and exceptional guest service to build a deep and diverse talent pool

• Partner with HR to ensure all staff in respective areas receive initial and recurrent training. 

• Partner Work with the General Manager and Security & Safety Manager to develop emergency preparedness procedures for guests and employees.

• Partner with Operations Development in development of the accessibility and inclusivity programs

To be successful in this role…

• Must have 10+ years in theme park, museum, attraction experience with at least 5 of those years as Manager and/or Operations Director position.

• Need to have a college degree in Operations Management, Hospitality Management, or other related Business Operations or equivalent relevant experience.

• Excellent Microsoft Office and Google Suite knowledge 

• Ability to work evenings, holidays and weekends as required.

It would be nice to have…

• Embrace and exemplify Meow Wolf Culture

• Be enthusiastic about work and creating a transcendental guest experience

• Listen and communicate with compassion and positivity

• Demonstrate flexibility and a receptiveness to change

• Willing to work outside comfort zone to assist guests or fellow team members

• Maintain professional courtesy and behavior at all times

• Strategic thinker who can consider the bigger picture, including B-Corp status, in all decisions

• Self starter that empowers, enables, and develops those around them

• Be a “People Person” - friendly, understanding, compa