Security Supervisor

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Serve as Security Department supervisor and leader during your shift, planning and directing all security-related activities on assigned shift, supervising officers’ activities to provide security for guests, team members and company property, ensuring effective communication between all areas of the casino as it relates to the guest experience.
• Patrol the casino property and parking lot, providing timely assistance and service.
• Use knowledge of applicable regulations, laws, internal policies/procedures, and internal control protocols to ensure compliance.
• Conduct property internal investigations involving team member or customer-related activities and incidents, preparing reports as required, including follow-up to criminal reports when necessary.
• Create work schedules for the team, provide on-the-job training, reviewing performance, timely completing evaluations, motivating and developing team members and morale through mentoring, coaching and providing performance feedback.
• Ensure officers assigned to your shift comply with appearance and attendance standards, encouraging use of components of the Eye, Hi, Goodbye program.
• Investigate team member complaints and make recommendations to the Director.
• Study procedures to suggest and standardization and improvements in efficiency.
• Perform other related duties as may be assigned by reporting supervisor
• Understand and comply with the Eye, Hi, Goodbye program.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.
• Must have a valid driver’s license and be insurable through the Apache Casino Hotel company policy.

• Regular attendance is required.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds