Assistant General Manager

Revolution Global is a welcoming space championing the beauty and wonder of the plant. Our mission is to provide the most inclusive, knowledgeable, and comfortable experience possible. Whether you are a long-time consumer or completely new to cannabis, our passionate team is here to help find exactly what you’re looking for. We take great pride in partnering with people who are friendly, knowledgeable, and passionate about cannabis. Apply to join our team today - Welcome to Revolution.

 

The Assistant General Manager (AGM) is essential to providing a welcoming, safe, and educational customer experience at Revolution dispensaries. The AGM will be responsible for upholding operational compliance with state laws and federal laws, ensuring efficient dispensary operations, supporting team development, perform Human Resources duties, oversee standardized procedures, and other duties assigned to you by the General Manager and Headquarter Team. The day-to-day AGM responsibilities will revolve around supporting the in-store team, fostering an exception customer experience, and ensuring smooth store operations.  In addition to general store duties, each AGM will have an Area of Responsibility (AOR) that can change throughout your time as an AGM.

As part of the Revolution Leadership Team, you will be expected to communicate professionally and effectively with all levels of the organization and exterior stakeholders, in order to execute company goals, policies, and procedures in accordance with Enlightened standards and regulatory requirements. This is Cannabis for People.

Job Type: Full-time - Must have open availability to work shifts on weekdays/weekends, including evenings and holiday shifts

 

Responsibilities:

• Assist in managing, supervising, and directing dispensary operations and staff;
• Participate in implementing best practices, regulatory processes, internal policies, and standardized procedures;
• Serve as the dispensary’s secondary point-of-contact in the absence of the GM;
• Manage daily communication through effective use of company tools and leading pre-shift meetings to ensure the team has information needed to perform for the day and know of company happenings;
• Assist with staff management by communicating hiring needs, opportunities for employee advancement, and pursue disciplinary action when necessary;
• Ensure staff training according to company guidelines, complete performance reviews, and employee development opportunities;
• Lead by example and uphold a culture of accountability and professionalism;
• Manage and provide training for internal staff to consistently deliver the highest level of customer service;
• Ensure the safety and security of customers and employees throughout all operations;
• Maintain in-depth knowledge of cannabis products on a local and national level;
• Closely follow state rules and regulations in order to disseminate details to staff and customers;
• Provide education to staff about local product offerings and cannabis administration methods;
• Assist the General Manager as needed, including Human Resources tasks such as creating employee schedules, managing store labor budgets, corrective action and general employee documentation needs;
• Manage financial records and cash handling procedures;
• Manage the utilization of point-of-sale and seed-to-sale tracking systems;
• Ensure the dispensary remains compliant with all regulations and lead the team through state inspections without violation;
• Maintain state-mandated documentation and record keeping protocols as well as internal reporting requirements;
• Liaise with the corporate team to implement policies and fulfill dispensary needs;
• Maintain staff documents and ensure employee credentials remain valid for the entirety of the employment period.
• Demonstrates consistent, reliable attendance and punctuality to maintain daily operations and team effectiveness; able to work regular business hours and proactive in seeking coverage when necessary

 

Areas of Responsibility possibilities:

Community Outreach –

• Serve as a liaison to the local community;
• Develop and leverage community relationships with local organizations and affiliated ancillary businesses, in partnership with the headquarters Community Manager;
• Monitor and maintain dispensary communications via email, social media platforms, and in-store customer inquiries;
• Collaborate with the Community Manager and Marketing Department to create social media strategies driven by standardized branding initiatives

Inventory Operations –

• Maintain inventor