Night Manager, General Medicine Patient Care Operations

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Evening Night (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

This manager will work 4 10 -hour shifts with at least 60% of the hours being on the 11 pm to 7 am night shift.

Essential Job Functions:

Operations of designated area. 

• Collaborates with the department leadership team and manages daily operations to ensure the highest quality care, patient engagement, regulatory compliance, and patient safety. 
• Develops, implements, and monitors the effectiveness of operational processes and procedures. 
• Leads process improvement initiatives to ensure high quality outcomes. 
• Optimizes employee scheduling and department staffing. 
• Oversees payroll, time management, and compliance with policies. 
• Serves as a clinical and operational resource. 
• Assists Director in monitoring productivity, financial management, and variance reporting. Responds to trends to assure fiscal accountability. 
• Serves as leader and guide to manage complex projects within department and organization. 
• Facilitates timely communication and collaboration within departments and across the organization.   
• Adapts to organizational change with ease while guiding and supporting employees. Acknowledges and applies effective bi-directional communication between employees and Senior Leadership. 

2.         Personnel Management:  

• Creates a diverse work environment that attracts, retains and engages the highest quality employees. 
• Proactively addresses issues affecting the work environment while anticipating trouble spots and improvising when the unexpected occurs.  
• Recruits a diverse workforce that results in a high-quality staff.  
• Collaborates with Nursing Professional Development Practitioners to coordinate and facilitate in-services, conferences, and other professional development opportunities for employees and ensure orientation of new employees. 
• Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process. 
• The authority to hire, separate, promote, demote, write, and administer performance evaluations. 

 3.        Clinical Quality Outcomes 

• Establishes and maintains high standards for quality of care, & patient safety. 

• Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in the professional field. 
• Ensures compliance with Lurie Children’s policies and all accreditation & regulatory bodies and their standards. 
• Focuses on metrics and outcomes to improve quality and safety.  
• Provides safety leadership by fostering a just culture and designing of safe processes and systems. 
• Utilizes and promotes evidence-based practice and keeps current on best practices in the literature.
• Supports and promotes research as a method of improving quality and safety.

Knowledge, Skills and Abilities:

Current certificate and license relevant to practice in Illinois. Bachelor's degree, Master's degree preferred in relevant area. 

Minimum of five years of experience as a nurse (nurse manager).  Proven written, verbal communication and organizational skills. 

Demonstrated ability to provide leadership in a collaborative and facilitative style. 

Demonstrated ability to participate in models that promote transformational leadership. 

Certification within 1 year of hire into the role.

Patient Care Operations Manager: Addendum

Leadership Accountabilities/Competencies: 

Influencing and Leading Others 

• Compellingly communicates to staff the critical role they play in achieving Lurie Ch