Head of Talent Success (Director)

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 2,300 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About the Role and Team 

Amplitude’s People & Places team is responsible for ensuring we win together as an organization and focuses on creating an environment where Ampliteers can do the best work of their lives. The Head of Talent Success role is critical to this mission, setting the strategy and leading the team responsible for enabling, developing, and engaging our employees. You will use your expertise to guide and nurture employee career growth, track employee net promoter score, drive our performance review process, and embed our company values into all aspects of Amplitude’s employee experience and people programs. This role reports directly to the VP, People Business Partners and Talent Success who reports into the CHRO and will be a key member of the People & Places extended leadership team. 

What You’ll Do:

• Lead people: lead, coach and develop a small team of talent success specialists. 
• Set strategy and scale programs: create function strategy and roadmap connected to company talent strategy; design, implement and measure scalable programs that embed our values - Humility, Ownership, & Growth Mindset.
• Learning and development: engage and enable all our people to do their best work by developing and implementing L&D programming, managing our LMS and other virtual platforms, and building upon our flagship people manager alignment experience, Managing the Amplitude Way.
• Career development and internal mobility: establish Amplitude’s career development framework and partner with our Head of TA to create an internal talent marketplace (internal mobility program).
• Performance process: manage our annual performance cycle, ensuring equity and continuity of how performance is measured and defined.Drive employee engagement: lead our employee listening approach, deploying our bi-annual Data Monster Metrics (employee Net Promoter Score) to capture the voice of our employees and use the data received to implement meaningful People programs.
• Talent management: Work closely with the People team COEs and Amplitude senior leadership to identify and implement succession and talent development frameworks. Partner with the HRBP team to drive effective talent assessment processes as part of our talent cycles.
• Embed DEI: Partner closely with our Head of DEI & Impact to embed mindset and behaviors of inclusion into all our people programs, processes and employee experience initiatives.

What You Bring:

• Minimum of 10+ years experience in learning and development and organizational effectiveness
• 3+ years of direct people management experience
• Experience as an HR Business Partner preferred
• Strong team leadership experience, ability to create a psychologically safe team environment, rallying a team around a vision, and supporting team growth and career development
• Hands-on experience rolling up your sleeves building and scaling processes and programs in high-growth global technology companies and global environments
• Systems thinker with experience driving sustainable change
• Able to influence with and without authority and navigate complex global dynamics
• Data-driven approach and ideally design thinking experience
• Lead with an inclusive, collaborative and growth mindset, combined with an organized and disciplined approach to project management
• Balance courage, creativity, and a growth mindset to bring a