Telehealth Medical Assistant

At Current Health, we're building technology and services to identify disease onset and bring treatment straight to the patient. When you join our team, you embark on solving some of the toughest problems our society faces, delivering a platform that directly saves lives.

If you want to solve really hard problems, if you want to work in an exciting, collaborative environment where you get to touch and change real-lives on a daily basis, if you are driven to do things better, then we want to know you.

All team members will have on-call requirements in order to have ‘backup’ staffing; All team members will work the equivalent of 40 hours per week in a 6-week schedule block; All team members will also be expected to work other shifts in order to cover vacation and holiday times as follows:

Primary Shift: 8 or 12 hour days shifts (to include weekends)

Please note: 8 or 12 hour day, evening and night and weekend shifts may be required as needed based on staffing requirements

We seek to build a team of AAMA certified MAs along with former military medics and corpsman who serve as front-line support to our clients’ patients and provide clerical support for Current Health’s health call center. We want MAs who get to know our clients’ patients and follow their care, collaborating with the RNs who are advancing their care in person and virtually.

We are looking for a responsible, well-respected medical assistant (MA) to work closely with our clinical team and clients to provide virtual/remote support for patients. Our clients - large US health systems and global pharma organizations - rely on Current Health to provide video and telephone support when their patients are experiencing a technical or clinical problem. We are looking for knowledgeable, flexible, and friendly MAs who can support patients by telephone or video and then make decisions that are clinically appropriate, escalating if necessary.

Core Responsibilities include:

• Provide prompt, professional, and friendly front-line support for technical and non-urgent clinical issues.
• Reliably identify clinical concerns within your scope and escalate to a licensed clinician.
• Professionally answer phone calls and transfer as appropriate.
• Reliably troubleshoot equipment and connectivity issues.
• Perform data entry.
• Schedule video and phone calls.
• Work collaboratively and flexibly with the Current Health team, both our clinical team and our broader organization.
• Constantly strive to provide a high-quality customer service experience for our clients and their patients.
• Help us get better by working to improve our services and our technology, providing constructive feedback as appropriate.
• Get to know Current Health technology and services and stay up to date on new product releases so you can serve as a product expert for patients.

Requirements

We value people who are passionate about improving health, hard-working and smart! In addition, we would like to see:

Skills and Competencies:

• Technically savvy.
• A supportive and empathetic manner that patients will trust and enjoy.
• Finely tuned clinical skills to your scope based on experience.
• Positive attitude and willingness to take on multiple projects, roll up your sleeves, and dive in in a lean, start-up environment.
• Highly organized.
• Excellent communication and interpersonal skills.
• Skillful with technology, including video platforms and medical devices.

Required Qualifications/Experience:

• AAMA certification or prior military medic or corpsman experience.
  • If no military medic or corpsman experience, must have an active nationally-recognized Medical Assistant Certification with ability to support patients in all states.
• Ability to work at least three shifts per week (36 hours) and the equivalent of 40 hours a week in a 6-week schedule.
• A team player who thrives in collaborative environments while being very results driven.
• Strong written and oral communication skills.
• Strong documentation skills.

Nice-to-have experience:

• Experience working with Epic and/or Cerner.
• Experience with Google Workspace (Google Suite) and Microsoft Office.
• Experience working for a medical device, health IT, or digital health company.
• Experience providing customer support via telephone and video.
• Telehealth experience.
• Spanish fluency.

Current Health has offices in Boston and Edinburgh however many of our team choose to work remotely. We anticipate that this role will be remote, however there will be occasional in-person meetings.

We actively seek to reflect the community that we