Vice President of Enterprise Salesforce

Description

Job Title:   VICE PRESIDENT OF ENTERPRISE SALESFORCE

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview: 

The Vice President of Enterprise Salesforce is responsible for developing and leading the strategic vision for Salesforce platforms across the enterprise. This senior leader will drive the architecture, implementation, integration, and optimization of Salesforce solutions, ensuring alignment with the company's business goals. The VP will lead cross-functional teams, foster collaboration between business and technical stakeholders, and act as the enterprise Salesforce expert, advocating for its adoption and effective usage to drive revenue, enhance customer experience, and improve operational efficiency. The Vice President will possess a forward-thinking mindset, continuously monitoring emerging industry and technology trends to inform strategic decision-making. By staying up to speed on the advancements in these technology solutions, the Vice President will be empowered to establish strategies aimed at enhancing and transforming the organization use of CRM.

What You Will Do: 

· Technical Proficiency: In-depth understanding of Salesforce Financial Services Cloud, Sales Cloud, Service Cloud, MuleSoft. Deep understanding of financial services, including Branch, Contact Center, Back Office, Wealth, Insurance, etc. operations. 

· Contact Center, Branch and Back-office Optimization: Assist in the optimization to improve efficiency, productivity, and member satisfaction. This includes evaluating and implementing new technologies, optimizing workforce management processes, and enhancing performance metrics and reporting. 

· Performance Monitoring and Analytics: Establish key performance indicators (KPIs) and metrics to track the performance of Salesforce leveraged channels. Utilize data analytics and reporting tools to analyze trends, identify opportunities for improvement, and make data-driven decisions to optimize performance. 

· Vendor Management: Experience in managing relationships with technology vendors and third-party service providers. This includes negotiating contracts, evaluating vendor performance, and ensuring compliance with service level agreements. 

· Leadership Skills: Strong leadership capabilities to manage a team of technical professionals responsible for designing, implementing, and maintaining contact center and digital solutions. This involves providing guidance, mentorship, and fostering a collaborative work environment. 

· Project Management: Proficiency in project management methodologies (both Agile and Waterfall) to oversee the successful implementation of technology initiatives. This includes defining project scope, setting timelines, allocating resources, and managing risks. 

· Communication Skills: Strong verbal and written communication skills to effectively convey technical concepts to technical and non-technical stakeholders. This includes the ability to translate business requirements into technical specifications and vice versa. 

· Member Focus: A member-centric mindset focused on delivering exceptional experiences through contact center and digital technology solutions. This involves understanding member needs, gathering feedback, and continuously improving systems to meet evolving expectations. 

· Strategic Planning: Develop and execute the strategic roadmap for Salesforce, aligning with business objectives and ensuring scalability for future growth. Lead a large-scale, enterprise-wide Salesforce transformation, focusing on customer relationship management (CRM), marketing automation, sales, and service solutions. Stay ahead of Salesforce ecosystem advancements, recommending innovative solutions to improve business processes and drive digital transformation.

· Technology Leadership: Provide leadership and direction to teams responsible for CRM. This includes setting goals, defining priorities, and fostering innovation in technology solutions. 

· Cross-Functional Collaboration: Collaborate with cross-functional teams including marketing, sales, member ops, lending, IT, and operations to ensure alignment of digital and contact cent