Assistant-Administrative

Schedule & Location

• Schedule: Monday–Friday, 8:00 AM – 4:30 PM
• Work Arrangement: Onsite
• Location: Riley Hospital

Role Overview

This position operates in a high‑volume, call‑center–style environment and requires the ability to think quickly, multitask effectively, and remain composed in fast‑paced and sometimes stressful situations. The role manages a significant volume of phone calls, referrals, and internal messaging while ensuring accuracy and adherence to established protocols.

Key Responsibilities

• Answer incoming phone calls and handle inquiries in accordance with established protocols
  (prior call center or high‑volume phone experience preferred)
• Review, understand, and schedule new patient referrals accurately and efficiently
• Manage multiple tasks simultaneously while prioritizing urgency and patient needs
• Apply strong problem‑solving and critical‑thinking skills when addressing complex or time‑sensitive situations

Skills for Success

• Ability to think quickly, retain information, and transition seamlessly between tasks
• Strong multitasking skills with attention to both detail and the bigger picture
• Resilient and calm under pressure in a fast‑paced environment
• Team‑oriented mindset with a commitment to supporting colleagues both professionally and personally

Required Qualifications

• High School Diploma or GED
• 0–3+ years of relevant professional experience; administrative experience preferred
• Ability to work effectively within a matrixed organizational structure and dynamic environment
• Fundamental proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.