Process Transformation Lead

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Job Description

Reporting to the Head of E2E Process Reengineering, the Business Processes Transformation Lead works with
cross-functional teams across Takeda to analyze, design, implement, and monitor process improvements in key
enterprise processes.
This role brings a human-centered service design, systems thinking, and innovation ecosystem lens to simplify
experiences, modernize processes, improve outcomes, and connect grassroots innovation, continuous
improvement, and crowdsourced ideas to the delivery of critical transformation priorities

ACCOUNTABILITIES
Process Analysis and Improvement (30%)

• Lead the identification, planning, and implementation of business process transformation opportunities.
• Analyze existing business processes to identify inefficiencies, bottlenecks and areas for improvement(including automation opportunities).
• Enable process redesign, operating model improvements, and clear roadmaps, governance, and success metrics across complex workflows.
• Utilize process mapping, redesign and agentic business process design techniques to improve process performance, agility and efficiency,
• Apply structured methodologies such as Lean, Six Sigma, design thinking, service design, systems thinking and process reengineering to improve performance, quality, and user experience.
• Drive improvements that reduce costs, defects, and rework while enhancing product and service quality.
• Improvement opportunities are expected to be disruptive and transformative.

Collaboration with Cross-functional Teams (20%)

• Lead and facilitate collaborative cross-functional teams to design and implement process changes that enhance operational efficiency.
• Partner across business, operations, digital, design, data, and technology teams to simplify, standardize, digitize, and scale priority processes.

Stakeholder Engagement (20%)

• Work closely with stakeholders to align objectives, mobilize and secure resources for and process-reengineering efforts, gather feedback, address concerns and remove barriers.
• Lead workshops and stakeholder engagement to build alignment, clarify requirements, and support adoption of new ways of working.

Performance Monitoring and Adjustment (20%)

• Monitor the performance of implemented processes and make adjustments as necessary to achieve desired outcomes, in full collaboration with the Governance team.
• Define product strategy and data needs in collaboration with product manager for the E2E process. Reengineering toolkit to enable the enterprise with a sustainable process intelligence capability.

Continuous Improvement Promotion (10%)

• Share best practices and promote continuous improvement across the organization
• Leverage grassroots innovation and idea crowdsourcing to connect local continuous improvement practices to enterprise transformation priorities.
• Guide and mentor teams in process transformation and quality enhancement initiatives.
• Provide expert guidance and leadership in complex process improvement situations

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

• Bachelor's degree in business, design, engineering, operations, organizational development, or a related field; advanced degree preferred.
• Experience leading enterprise or cross-functional transformation, process improvement, or operating model redesign initiatives.
• Strong knowledge of process improvement methods, including Six Sigma, Lean, Design Thinking, and structured problem-solving.
• ABPMP Recognized certification in Business Process Management; CBPP, CBPL or similar and deep familiarity with process mapping and modeling tools ( e.g .,Signavio, Bizagi).
• Strong analytical skills and ability to interpret data using data visualisation tools.
• Experience enabling transformation through digital, data, automation, analytics, or AI is preferred.
• Experience applying human-centered design, service design, journey mapping, and service blueprinting to improve processes and experiences.
• Expertise in change management, offering strategic guidance and leadership during tran