Coordinator Housekeeping (Part-Time) - The Ben Autograph Collection

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

 

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a stage for exceptional experiences. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, every detail reflects our commitment to thoughtful hospitality and elevated service.

 

As the Housekeeping Coordinator, you help bring that experience to life by ensuring communication flows seamlessly between departments and every operational detail is executed with precision. From coordinating guest requests to supporting room readiness and maintaining departmental records, your work allows the Housekeeping team to focus on creating beautifully prepared spaces and memorable guest experiences. Every call answered, every report updated, and every request coordinated contributes to the exceptional service that defines The Ben.

 

Learn more about our collection of experiences:

 

The Ben West Palm —https://www.thebenwestpalm.com/

Proper Grit —https://www.propergrit.com/

Spruzzo Rooftop —https://www.spruzzowestpalm.com/

The Ben Events —https://www.thebenevents.com/

 

 

Job Overview

Exceptional guest experiences are built through seamless coordination behind the scenes. As the Housekeeping Coordinator, you serve as the communication hub of the Housekeeping department, ensuring every guest request, room status update, work order, and operational detail is managed with accuracy, urgency, and care.

 

More than providing administrative support, you help orchestrate the daily flow of the department by connecting associates, communicating priorities, and ensuring the information needed to deliver exceptional service is always at the team's fingertips. Through organization, attention to detail, and proactive follow-through, you contribute to creating a smooth operation where every guest room is ready, every request is fulfilled, and every associate is set up for success.

 

Success in this role is measured by your ability to anticipate needs, maintain accurate records, communicate effectively, and create an efficient environment that allows the Housekeeping team to deliver the elevated service and attention to detail expected of a luxury hotel.

Responsibilities

• Maintain knowledge of:
  • All hotel services/features and hours of operation.
  • All guestroom layouts, bed types, decor appointments, amenities, location numbers/names.
  • Housekeeping services available for guests.
  • Available laundry/dry cleaning services and hours of operation.
• Maintain complete knowledge and comply with all hotel and departmental polices and procedures.
• Maintain complete knowledge in the use of all office equipment, computer and manual systems.
• Access all functions of computer according to specifications.
• Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
• Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Contact managers to resolve discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering.  Monitor completion of work orders submitted.
• Communicate department and guest needs as they arise with respective Housekeeping personals by beeper, radio, or cell phone.
• Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
• Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion.  Follow up on guest satisfaction.
• Issue Housekeeping items to Room Attendants for delivery to guestrooms.  Follow up on return of items.
• Establish and maintain filing procedures.
• Retrieve and distribute departmental mail.
• Type correspondence and reports as assigned.
• Maintain security and accurate record of all guestroom keys issued to Housekeeping staff.
• Prepare employee daily/weekly payroll and submit to manager.
• Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
• Promote po