Customer Service Rep II

 Req ID 71603 | North Charleston, SC, United States WABCO Compressor Manufacturing Co

 

Position Responsibilities:

• Ensure a safe work environment and compliance with all EHS policies and procedures are sustained.
• Ensure conformance to IATF 16949 quality management standards is sustained.  Maintain respective procedures and documentation.  Identify and suggest changes to procedures as appropriate.  
• Serve as the customer’s primary contact regarding placing orders, part availability, shipping information, return good authorization, complaints, etc.
• Ensure customer orders and forecasts are regularly reviewed.
  • Date must be entered into the system accurately and promptly.
  • Customer requirement dates are monitored with products shipped to arrive by need date.
  • Proactively monitor established SAP reports pertaining to customer demand and ordering patterns. Efficiently communicate abnormal fluctuations to appropriate Material Planner. 
  • Identify problems and recommend improvements to SAP.
  • Obtain and communicate forecasts, planned orders, and information regarding changes in business volumes, planned (and unplanned) shut-down dates, etc. from customers.
  • Review all customer orders to ensure our ability to meet the specified conditions regarding availability, price, and packaging requirements.
  • Prioritize customer requirements when necessary due to component or part shortages and/or capacity limitations.
• Monitor all inbound EDI and process any failed transmissions on a daily basis.
  • Elevate potential customer production interruptions, non-routine expedites, shipping errors and missed shipments resulting in outbound paid air freight charges, etc. to Supply Chain Supervisor.
• Deliver the “Voice of the Customer” to the Charleston site and supporting facilities/suppliers.
• Assist in the identification, research, and correction of inventory and shipping discrepancies.
• Coordinate customer PPAP order requests with Quality Control Engineer through subsequent order entry process.
• Accurately report customer profile parameters, including order shipping parameters, shipping information and address updates.
• Support Request for Quote (RFQ) process as key liaison between Customer and Key Account Teams.
  • Upon receipt of RFQ, analyze and compare existing price / cost relation for specific part or similar part and provide to Key Account Team for review and determination of price to be quoted.
• Work with warehouse personnel to ensure orders ship as scheduled.
• Support Materials Team to minimize potential impact of excess and obsolescence. Coordinate with customers to identify opportunities for sales.
• Negotiate with customers as necessary to drive outperformance of both internal and customer assigned KPIs.
• Other duties as assigned.

Essential Skills and Experience:

• Associate degree.