Medical Assistant - Sleep Lab - Amherst Sleep Center

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Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Medical Assistant - Amherst Sleep CenterSummary of Primary Function/General Purpose of Position
The Medical Assistant is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients.

Essential Job Functions

• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Leads office in the scheduling of patient appointments.
• Provides high-level customer service to patients and provider offices.
• Time management and organizational skills are crucial to this role.
• Identifies significant changes in patient condition through data collection and reports them to the provider. 
• Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. 
• Show patients to examination rooms and prepare them for their appointment.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Documents in electronic medical records (EMR) accurately and appropriately. 
• Manages in basket messages in the electronic health record (EHR) under the direction of the leadership team.
• Performs front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Medical Assisting certification from one of the following (required within 12 months of start date):

• Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NRCMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)

• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

• BLS Basic Life Support, American Heart Association (preferred at hire, required prior to independent patient care at BSMH)

Education

High School/GED (required)

Enrollment in an approved Medical Assistant program (required within 30 days employment)

Work Experience
1 year of healthcare or clerical physician practice experience (preferred)

Patient Population

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May be exposed to physical altercations and verbal abuse.

Skills

• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information .
• Explain treatment procedures and physicians' instructions to patients. 
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. 
• Strong oral and written communication skills
• Ability to collaboratively work with patients, families, and teams within a high-volume environment. 
• Medical terminology
• Attention to