About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems Department for Vantage Data Centres is very hands-on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so we can make informed purchase decisions. The IT department is always looking for ways to strike the best balance between technology, performance, and cost. 

Vantage Technology & Systems also participates in designing each of our new data centre building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room (MMR) hosting (rack, cabs, ladders, cross connect panels…), wireless AP (Access Points) coverage, etc. If you like getting your hands dirty and helping to design, build and maintain IT infrastructure in a modern data centre, then come work at Vantage. We are expanding with many new builds! 

Duties

• Monitor network performance and respond to alerts.
• Troubleshoot network issues and implement solutions promptly.
• Collaborate with senior engineers to resolve complex network problems.
• Perform cross connects and log all fibre and conduit routes entering the data centres.
• To assist with updating and maintaining the ticketing system based on functional and business requirements. 
• To provide telephone, email and field support to internal customers and colleagues providing an excellent level of service to meet Vantage’s SLA (Service Level Agreements). Calls must be logged, prioritised and actioned via the IT ticket system.
• To ensure that all associated tickets are updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. 
• To be able to identify trends and escalate them to other global team members as well as be proactive in identifying areas for improvement.

• Assist in the configuration, installation, and maintenance of network infrastructure.
• Implement changes to network configurations following best practices.
• Ensure the security and integrity of the network through regular updates and patches.
• Assist in maintaining Vantages IT assets provisioning, decommissioning to disposal aligned to the global standards
• Identify opportunities to fully utilize unused or partially used IT hardware and software assets 
• Maintain accurate and up-to-date documentation for network configurations and procedures.
• Create network diagrams and contribute to the development of standard operating procedures.
• To assist in the development of the Service Desk and Network procedures and creation of material knowledge base articles
• Work closely with cross-functional teams to support various IT initiatives.
• Collaborate with senior engineers to design and implement network improvements.
• To undertake project work assigned by management, and provide regular weekly/monthly reports as agreed, ensuring that the work is done to agreed standards and that any problems are communicated in a timely manner.
• To act as an escalation point for 1st and 2nd line support and onward link between our internal customers and the Global IT department 
• Escalate incidents to appropriate teams or management as needed, considering the global context.
• Collaborate with relevant international teams to implement corrective actions and preventive measures.
• Work closely with cross-functional teams to plan and execute changes while minimizing disruptions.

Job Requirements

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• Preferably at least three (3) years of experience in a similar position
• Experience with IT service management (ITSM) platforms (e.g. Jira, ServiceNow).
• Cisco Certified Network Associate (CCNA) certification is required.
• Familiarity with Fortinet would be beneficial.
• Proven experience working in a Network Operations Center (NOC) environment.
• Strong understanding of networking protocols, routing, and switching