Field Service Engineer – Spectroscopy (Atomic and Molecular)

Job Description

Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and support that keep labs running smoothly and more efficiently. Join our multifaceted organization and be a part of this exciting work.

As a Field Service Engineer for Agilent, you will work at various labs, so it's key to have an appetite for continuously learning about new instruments, software, and consumables. Applying your interpersonal skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a dedication to delivering the highest levels of customer service are how you will build customer success.

Territory/Geography: Missouri, Illinois, Kansas, Arkansas, Iowa, Nebraska, Minnesota, South Dakota, North Dakota.

Your Role:
You will be responsible for supporting our customers with on-site installation, introduction, implementation, maintenance, and repair of our multifaceted solutions and completing the associated administrative tasks. Our sophisticated product lines include hardware, software, networking products, and operating systems. Effective and consistent communication, time management, and organization skills are critical to success in this role.

This role specifically will support Atomic and Molecular Spectroscopy.

Primarily focuses on support of Agilent atomic and molecular spectroscopy products including AA, ICP, ICP-MS, UV/VIS, and FTIR.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repairs.

• Ensures customer happiness by advising on strategic site improvements that may impact product performance.

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

• Deliver fully coordinated solutions, including peripherals, communications, operating systems, and applications software.

• Promptly completes service delivery administrative tasks.

• Train other field engineers and customers in the solutions.

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Qualifications

• A bachelor’s, master’s, or doctoral degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar

• 4+ years of proven track record in a similar position or experience as an end user

• Experience with Agilent atomic and molecular spectroscopy products and software including AA, ICP, ICP-MS, UV/VIS, and FTIR preferred

• Proven experience with troubleshooting and problem-solving

• Proven clear, encouraging, and timely verbal and written communication

• Demonstrated time management and organization skills

• Enjoy traveling and visiting customers across a broad geography

• A valid driver's license is required

• Possible overnight stay

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.

For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required

50% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support