Sr SW QA Engineer - IVR Systems

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!

 

State specific pay scales for this role are as follows:

$83,395 to $154,017 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$75,813 to $140,016 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$68,232 to $126,014 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

 

Position Summary:The Sr. Software Quality Assurance Engineer is an advanced level position that develops automated testing strategies, patterns, and tools that support the testing of new or modified software programs. This position is expected to handle escalations and complex issues. Incumbents are responsible for participating in multiple high visibility projects.Essential Job Functions:• Master technical tools used in testing• Review and obtain a detailed understanding of the project scope, requirements, and design in order to utilize the appropriate test method to test against them• Determine a testing strategy and plan to test changes to applications• Develop reusable test patterns, strategies and plan• Develop test cases that test application changes and impacts based on functional requirements and design documents• Develop and implement automated script and programs which support the automation individual test cases• Execute test cases and log results including defects• Collaborate with the project team on reviews, reports, and communicating status updates• Mentor less experienced members of the quality assurance team and serves as a subject matter expert SME• Demonstrate Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value• Cordially and professionally interact with customers, vendors, superiors and peers• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week• Various marginal functionsEducation:• BS Degree in Computer Science, Information Systems, or other related fields or equivalent combination of education and experienceExperience:• 3-4 years of experience in software development, including 1-2 years of directly related experience or in the capacity of a Software QA Engineer II; or equivalent combination of education and experience.

 

Preferred Experience:

• 1 or more years of experience with IVR systems similar to Amazon Connect, Avaya, etc.

 

Knowledge and Skills:

• Ability to independently organize work processes, set priorities and make decisions on assignments
• Must have proven leadership abilities and dedication to mentoring technical staff
• Excellent written and verbal communication skills and ability to communicate professionally at all levels within and outside of the organization
• Thorough working knowledge of insurance terminology
• Proficient in MS applications (Excel, Word, Access).
• Knowledge and understanding of assigned business unit (Claims, Underwriting, Billing, etc.) policies, procedures and operations
• Specific systems knowledge and experience may be required based on assignment.
• Knowledge of current computer system including system layout, capabilities, database manipulation, screen information, and work processes
• Able to analyze user specifications, logically plan, coordinate, develop and test new or existing computer programs to resolve problems or enhance system
• Requires critical attention to detail and motivation to efficiently complete assigned projects
• Ability to thrive in cross-functional matrix environment

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

 

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