Business Development Manager, Solutions & Services

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity


The Manager, Software Solution Specialist, Display is responsible for building out a new Sales support team specific to complex software solutions, while performing the function as an Individual Contributor. The role will be embedded in the Key Account Sales organization and requires a strong solution selling and consultative selling acumen. This role will function in two ways; 1) to take a lead position in proposal and negotiation, after initial introduction, and with the blessing of the existing Account Manager, and 2) responsible for finding new end to end software solution focused opportunities to transition to a primary account manager with the ultimate goal of driving pipeline growth in software sales. This person will be an expert in the act of solution selling, both externally as a vertical-specific sales pitch, and internally through resource activation.

Role and Responsibilities

Essential Duties and Responsibilities include the following:

• Build a Solutions Sales Consulting practice within the Display Sales team.  As an individual effort, show the value of the role by achieving short term growth and breadth goals.  Define what could be a larger team function over time, including rules of engagement, communication practices, and refined job roles.
• Encourage broad sales team focus on complex solution selling, through ongoing engagement at team meetings, trainings, pipeline reviews, and joint sales calls.  Build champions by cultivating individual competencies.
• Become an integral part of the sales process, by learning and staying informed on new Samsung software solutions and technology. 
• Act as the liaison between Enterprise GTM team and Sales, transferring knowledge about strategies and programs, and collecting data on market intelligence and enablement needs to inform future strategy development.
• Guide sales team on successfully navigating the organization to leverage solutions resources, including but not limited to Solution Development and Integration, Contracts & Proposals, and Project Management.
• Identify customer end to end complex solution objectives.  Coordinate and engage with technical pre-sales, Product teams, and service resources to align solution design with customers’ business requirements to position Samsung to win as a co-selling relationship with Sales peers.
• Maintain relationships with contracted solutions customers.  Collaborate regularly to identify new opportunities to expand the partnership and Samsung solutions footprint within the account.  Sell in a consultative fashion - sharing new innovations, ideas, and benchmarks with a focus on solving pain points.
• 4-1 in office model.

Skills and Qualifications

Minimum Qualifications:

• Bachelor's Degree (B.A. or B.S.) Required
• 6+ years of relevant solution-based selling experience
• Customer-centric mindset with a creative approach to problem solving
• Must have a proven track record of handling medium to large competitive deals and successful closure of deals of this size and complexity
• Strong ability to build trust and relationships, both internally and externally
• Natural collaborator who understands how to navigate organizations, motivate people, and find common ground.
• Customer-facing presentation; skilled in negotiation and client communications
• Clear and professional written communication
• Organizational vision, and understanding of how teams can and should work together to maximize output.  Ability to articulate a strategy story and expected output to sway executive audiences.
• Capacity to lead a team, should demand for the support function expand as a result of sales success

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